Privacy Policy

This Privacy Policy explains how we collect, use, share and protect your personal data when you use this website and book our services. It is provided under the Turkish Personal Data Protection Law No. 6698 (KVKK) and, where applicable, the EU General Data Protection Regulation (GDPR).

1. Data controller

GYG Turizm ve Ticaret Limited Şirketi (Tax Office: Alemdağ, Tax No: 4540538590, Trade Registry No: 768190, TÜRSAB licence No. 6885), Çamlık Mah. Ş.B. Kurtuluş Cad. Caspian Modern No:60-74 Ofis:3 Ümraniye, İstanbul, Türkiye. E-mail: booking@istanbulmeetandgreetservice.com · Phone: +90 216 515 49 10 · WhatsApp: +90 533 962 74 33.

2. Personal data we collect

• Identity and contact details: names of the passengers, e-mail address, phone number.
• Travel details: airport, flight numbers, dates and times, hotel or pick-up address, number of passengers and luggage.
• Documents: passport copies of children and infants, where required for the service at the airport.
• Payment details: the amount, the payment result and a masked card number (for example 5549 60** **** 5519). Your full card number, expiry date and security code (CVV) are entered on a secure page and sent directly to Garanti BBVA; they are never stored on our servers.
• Technical data: IP address, browser type and cookies needed for the website to work.

3. Why we use your data

• To take, confirm and carry out your booking and to contact you about it.
• To take your payment and to issue refunds.
• To coordinate the service at the airport with our licensed ground handling partner.
• To prevent fraud, keep the website secure and meet our legal obligations (for example tax and accounting records).

We process this data because it is necessary to perform our contract with you, to comply with legal obligations and for our legitimate interests (KVKK Article 5/2; GDPR Article 6/1 b, c and f). We do not use your data for automated decision-making, and we send marketing messages only with your consent.

4. Who we share it with

• Taya Yolcu Hizmetleri A.Ş., our licensed ground handling partner at Istanbul Airport, which delivers the service on site.
• Türkiye Garanti Bankası A.Ş. (Garanti BBVA), which processes card payments with 3D Secure.
• Our e-mail, hosting and IT service providers, only as far as needed to run the website and send booking e-mails.
• Public authorities, when the law requires it.

Some of these providers may store data outside Türkiye; in that case the transfer is made in line with KVKK Article 9 and the GDPR.

5. How long we keep it

We keep booking and payment records for as long as the law requires (generally 10 years for commercial and tax records). Passport copies are deleted after the service once they are no longer needed. Other data is deleted or anonymised when the purpose has ended.

6. Security

The website uses an SSL certificate (HTTPS), so all data you send is encrypted. Card payments are verified with 3D Secure by your bank. Access to booking data is limited to authorised staff.

7. Cookies

We use cookies that are needed for the website to work (for example to keep your booking form while you fill it in) and, with your consent, analytics cookies that help us improve the website. You can delete or block cookies in your browser settings.

8. Your rights

Under KVKK Article 11 and the GDPR you can ask us whether we process your data, get a copy of it, have it corrected or deleted, object to its processing and ask for compensation if you are harmed by unlawful processing. Send your request to booking@istanbulmeetandgreetservice.com; we answer within 30 days at the latest. You may also complain to the Turkish Personal Data Protection Authority (KVKK) or, in the EU, to your local data protection authority.

9. Changes

We may update this policy from time to time. The current version is always published on this page.