Distance Service Agreement

Mesafeli Hizmet Sözleşmesi. This agreement is made under the Turkish Consumer Protection Law No. 6502 and the Regulation on Distance Contracts. It is accepted electronically when the customer completes a booking on this website.

1. Parties

Service provider:

GYG Turizm ve Ticaret Limited Şirketi (Tax Office: Alemdağ, Tax No: 4540538590, Trade Registry No: 768190, TÜRSAB licence No. 6885), Çamlık Mah. Ş.B. Kurtuluş Cad. Caspian Modern No:60-74 Ofis:3 Ümraniye, İstanbul, Türkiye. E-mail: booking@istanbulmeetandgreetservice.com · Phone: +90 216 515 49 10 · WhatsApp: +90 533 962 74 33.

Customer: the person who makes the booking, with the name, e-mail address and phone number given on the booking form.

2. Subject

The subject of this agreement is the airport service booked by the customer on this website — meet & greet, fast track, C-VIP Terminal, porter, buggy and/or private transfer — with the airport, date, flight, number of passengers and price shown in the booking summary and in the confirmation e-mail.

3. Price and payment

• The total price, including VAT and all service fees, is shown before the booking is completed and in the confirmation e-mail. No extra fee is charged.
• Payment is made by credit or debit card through Garanti BBVA's secure payment page with 3D Secure. Card details are not stored by the service provider.
• Discount codes, where used, are applied before payment and shown in the booking summary.

4. Performance of the service

• The booking is confirmed in writing (e-mail or WhatsApp) after payment, usually within 30 minutes during office hours.
• The service is performed in person at the airport on the flight date and time given by the customer. The meeting point and greeter's contact details are sent before the service.
• The customer is responsible for giving correct flight and passenger details and for valid travel documents. Immigration, customs, security and airline decisions are outside the service provider's control.

5. Right of withdrawal, cancellation and refund

Under Article 15 of the Regulation on Distance Contracts, the 14-day right of withdrawal does not apply to services related to transport and leisure that are to be provided on a specific date. Instead, the customer may cancel or change the booking free of charge up to 24 hours before the confirmed arrival/departure time and receive a full refund, as set out in our Cancellation & Refund Policy. Refunds are made to the card used for payment within 7 business days.

6. Personal data

The customer's personal data is processed for performing this agreement, as explained in our Privacy Policy.

7. Complaints and disputes

Complaints can be sent to booking@istanbulmeetandgreetservice.com. For disputes, the customer may apply to the Consumer Arbitration Committee or Consumer Court of their place of residence or of the place where the service was bought, within the monetary limits set each year by the Ministry of Trade. This agreement is governed by the laws of the Republic of Türkiye.

8. Acceptance

By completing the booking and payment, the customer confirms that they have read and accepted this agreement, the Terms of Service and the preliminary information given on the booking page. The agreement and the booking details are kept by the service provider and sent to the customer by e-mail.