We know travel plans change. These rules apply to all meet & greet, fast track, C-VIP Terminal, porter, buggy and transfer bookings made on this website. They are part of our Terms of Service.
| When you tell us | What happens |
|---|---|
| More than 24 hours before the confirmed arrival/departure time | Free change of date or flight, or a full refund — your choice. |
| Less than 24 hours before the confirmed arrival/departure time | No refund; the full service fee is charged, as our team and airport slots are already committed. |
| No-show (you do not meet our greeter at the agreed time and place) | No refund. |
To cancel or change a booking, write to booking@istanbulmeetandgreetservice.com or WhatsApp +90 533 962 74 33 with your booking reference.
If the airline cancels your flight, let us know as soon as possible: with more than 24 hours' notice you can rebook for free or get a full refund. If your flight is delayed, we follow the new time at no extra charge.
If we cannot deliver a service because of force majeure or an instruction from an airport or government authority, you receive a full refund of the fee for the part of the service that was not delivered. Queues and decisions of passport control, customs, security or the airline are outside our control and are not grounds for a refund.
Refunds are made to the card used for the payment, in the same currency, within 7 business days of the approved request. Depending on your bank, it may take a few more days for the amount to appear on your statement. We do not charge any fee for refunds.
GYG Turizm ve Ticaret Limited Şirketi (Tax Office: Alemdağ, Tax No: 4540538590, Trade Registry No: 768190, TÜRSAB licence No. 6885), Çamlık Mah. Ş.B. Kurtuluş Cad. Caspian Modern No:60-74 Ofis:3 Ümraniye, İstanbul, Türkiye. E-mail: booking@istanbulmeetandgreetservice.com · Phone: +90 216 515 49 10 · WhatsApp: +90 533 962 74 33.
